A Ryanair passenger returning home to Cyprus from the UK discovered a shocking message written on his 7-month-old son's suitcase, sparking outrage and action from the airline and handling contractor.
Mario Lucas, traveling with his wife and son, noticed the offensive message while waiting for his luggage at Paphos Airport. The message, reading "c*** stop checking in late" scrawled on the child's suitcase, understandably upset Lucas.
Lucas immediately reported the incident to Ryanair, expressing his disgust and demanding a replacement suitcase. He voiced his disappointment, as the suitcase was brand new and purchased just a month earlier.
Following Lucas' complaint, Ryanair's contractor, ABM Blue Handling, took swift action. They condemned the incident, stating that it was "unacceptable" and violated their "zero-tolerance policy for offensive behavior."
The investigation concluded quickly, leading to the dismissal of the individual responsible for writing the message. ABM Blue Handling further contacted Lucas, offering their sincere apologies for the incident.
While Lucas remained puzzled by the lack of confrontation regarding his check-in time, he acknowledged that Ryanair and their contractor responded promptly and decisively. He confirmed that one employee at the check-in desk had even stated everything was fine.
Lucas' experience highlights the importance of professional conduct within airport operations, particularly where passengers and their belongings are concerned. The swift response by Ryanair and ABM Blue Handling demonstrates their commitment to maintaining a respectful and responsible environment.
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